Last updated: 7 July 2026
This Cookie Policy explains how North Routes uses cookies and similar technologies when you visit our website, use our booking system or interact with our online services.
It also explains what cookies are, why we use them and how you can manage your preferences.
Please read this Cookie Policy together with our Privacy Policy.
1. Who We Are
North Routes is operated by:
CHANTZARIDOU OLGA TOU CHARALAMPOU
Greek business name: ΧΑΝΤΖΑΡΙΔΟΥ ΟΛΓΑ ΤΟΥ ΧΑΡΑΛΑΜΠΟΥ
Legal form: Sole Proprietorship
Registered address: 15 Frixou Street, Thessaloniki, Greece
G.E.MI. No.: 193225206000
EUID: ELGEMI.193225206000
VAT No.: 127320791
Email: book@northroutes.gr
In this Cookie Policy, “North Routes”, “we”, “us” and “our” refer to the business above.
2. What Are Cookies?
Cookies are small text files that are placed on your device, such as your computer, mobile phone or tablet, when you visit a website.
Cookies allow a website to recognise your device, remember your preferences, improve website functionality, support secure booking and payment processes, analyse website performance and, where you have given permission, support marketing activity.
Cookies may be set directly by North Routes or by third-party providers whose services are used on our website.
In addition to cookies, we may use similar technologies such as pixels, tags, scripts, local storage and device identifiers. For simplicity, this policy refers to all of these technologies as “cookies”.
3. Why We Use Cookies
We may use cookies for the following purposes:
- To make our website function properly
- To keep the booking and checkout process secure
- To remember your cookie preferences
- To maintain your booking session while you move between pages
- To help the website recognise your browser or device
- To improve the performance and usability of our website
- To analyse how visitors use our website, where consent has been given
- To support marketing and advertising activity, where consent has been given
- To enable services such as maps, location autocomplete or embedded third-party content, where these services are active
4. Types of Cookies We Use
Strictly Necessary Cookies
Strictly necessary cookies are required for the proper operation, security and basic functionality of our website.
These cookies may be used to:
- Keep the website secure
- Remember your cookie-consent choices
- Maintain booking, checkout or payment sessions
- Enable basic WordPress, booking-system or WooCommerce functionality
- Protect forms from misuse or security threats
- Support load balancing and website performance
Because these cookies are necessary for the website or booking service to function, they cannot normally be disabled through our cookie banner.
Examples may include cookies related to:
- WordPress functionality
- Booking-session management
- WooCommerce cart or checkout functions, where used
- Payment-session security
- Cookie-consent preferences
- Website security and anti-spam protection
Functional Cookies
Functional cookies allow the website to remember choices you make and provide enhanced functionality.
These cookies may be used to:
- Remember language or display preferences
- Remember certain booking selections
- Support map-related features
- Enable Google Maps or Google Places location autocomplete in the booking process, where active
- Support embedded content or tools that improve the booking experience
Functional cookies may be placed only where required for the relevant service or where you have given consent through the cookie settings, depending on the type of technology used.
Analytics Cookies
Analytics cookies help us understand how visitors use our website.
They may collect information such as:
- Which pages are visited
- How long visitors stay on the website
- How visitors arrive at the website
- Which device or browser is used
- Whether visitors experience technical errors
- How visitors interact with the booking process
This information is generally used in aggregated form to help us improve the website, booking flow, content and customer experience.
Analytics cookies are used only when you have given your consent through our cookie banner or cookie settings.
Where analytics tools are active, they may include services such as Google Analytics.
Marketing Cookies
Marketing cookies may be used to measure advertising performance, create audiences, personalise advertising or show relevant advertising on other websites or platforms.
They may be used by North Routes or by advertising partners where such tools are active, for example Google Ads, Meta platforms or other online advertising services.
Marketing cookies may collect information about your browsing activity, device, browser, approximate location, interactions with advertisements and visits to our website.
Marketing cookies are used only where you have given your consent.
At present, North Routes will only use marketing cookies if relevant advertising or remarketing tools are activated on the website.
5. Third-Party Cookies
Some cookies may be placed by third-party providers whose services are used on our website.
Depending on the services active at the time of your visit, these providers may include:
- Google, including Google Maps, Google Places, Google Analytics or Google Ads
- Viva.com or another payment provider used to process online payments
- WooCommerce or booking-system providers supporting the booking process
- Cookie-consent management providers
- Website hosting, security or performance providers
- Social-media platforms, where social-media content, tracking tools or embedded features are active
- Video or content-embedding providers, where embedded content is used
These third parties may process data in accordance with their own privacy and cookie policies.
North Routes does not control all third-party cookies. We recommend reviewing the relevant third party’s privacy information before using services provided through their platforms.
6. Cookies Used Through the Booking Process
Our website uses a booking system to help visitors select a route, choose a vehicle, add extras, submit booking information and complete payment where applicable.
Cookies used during this process may be necessary to:
- Maintain your booking session
- Store selected journey details temporarily
- Remember booking form entries while you move between steps
- Keep your cart or booking request active
- Process payment securely
- Prevent technical errors or duplicate submissions
- Maintain fraud-prevention and security measures
If you disable strictly necessary cookies through your browser settings, some parts of the booking process may not function properly.
7. Cookie Consent
When you first visit our website, you will be shown a cookie banner.
Through this banner, you can:
- Accept all cookies
- Reject non-essential cookies
- Choose which cookie categories you wish to allow
- Access further information about each category
- Change or withdraw your preferences at any time
Strictly necessary cookies remain active because they are required for the website and booking service to operate.
Analytics, marketing and other non-essential cookies will not be activated unless you provide consent through the cookie banner or cookie settings.
Your consent is voluntary. You are not required to accept non-essential cookies in order to browse the website or request a booking.
8. How to Change or Withdraw Your Consent
You can change or withdraw your cookie consent at any time by selecting the Cookie Settings link available on our website footer or within the cookie banner.
When you update your preferences, your previous consent choices will be replaced by your new selection.
Please note that withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew it.
9. Managing Cookies Through Your Browser
Most web browsers allow you to manage cookies through their settings.
You can normally choose to:
- View cookies stored on your device
- Delete existing cookies
- Block cookies from specific websites
- Block all cookies
- Receive notifications before cookies are stored
Please note that blocking or deleting cookies may affect the functionality of our website, booking system, payment process or location-search tools.
Browser settings vary depending on the browser you use. Please refer to your browser’s help section for instructions.
10. Cookie Retention Periods
Cookies may remain on your device for different periods of time.
Session cookies
Session cookies are deleted automatically when you close your browser.
They are commonly used to maintain your session while browsing the website or completing a booking.
Persistent cookies
Persistent cookies remain on your device for a defined period or until you delete them manually.
They may be used to remember preferences, consent choices or repeat-visit information.
The specific lifespan of cookies depends on their purpose and the provider that places them.
Where available, detailed information about active cookies, including their provider, purpose and duration, will be shown in the Cookie Settings section of our website.
11. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, booking system, third-party providers, legal requirements or cookie practices.
The most recent version will always be available on our website. The “Last updated” date at the top of this page shows when this policy was most recently revised.
12. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
North Routes
Operated by: CHANTZARIDOU OLGA TOU CHARALAMPOU
Email: book@northroutes.gr
Address: 15 Frixou Street, Thessaloniki, Greece
G.E.MI. No.: 193225206000
VAT No.: 127320791
