Booking Information
Booking Window
Bookings can be made up to 12 months in advance and no later than 24 hours before the scheduled pickup time, subject to availability.
Airport Pickups
For airport arrivals, drivers will wait between 45 and 60 minutes after the flight’s scheduled landing time. If you experience significant delays, please contact us as soon as possible.
Cancellations & Refunds
Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.
Refunds are issued using the same payment method used for the original booking.
Changes to Bookings
Booking changes requested at least 24 hours before pickup will be accommodated whenever possible and remain subject to availability.
Luggage
Standard luggage is included in the quoted price. If you are travelling with oversized items, sports equipment, or additional luggage, please inform us in advance to ensure a suitable vehicle is assigned.
Child Seats
Child and booster seats are available upon request. Please indicate your requirements during the booking process.
Delays & No-Shows
If a passenger cannot be located within the complimentary waiting period and no contact can be established, the booking may be considered a no-show and become non-refundable.
Vehicle Assignment
North Routes reserves the right to provide an equivalent or upgraded vehicle when operationally necessary, without additional cost to the customer.
Contact
For special requests, last-minute enquiries, or assistance with an existing booking, please contact our team directly.
